IRS Updates FAQs on Economic Impact Payments

The IRS has added new FAQs about the “Get My Payment” tool on its website. The online tool provides information about the status of an individual’s economic impact payment (EIP). The new FAQs include clarity on joint filers, who should use Get My Payment tool, and direct deposits.

I am not required to file a tax return. Can I still use Get My Payment to check my payment status?

stimulus checkDepending on your specific circumstances, it may not be possible for you to access Get My Payment.

If you used the non-filer tool, then Get My Payment will display your Payment Status and details within two weeks. Until your payment is scheduled, you will receive a “Payment Status Not Available” message.

If you receive Supplementary Security Income (SSI), Survivor or Disability benefits (SSDI), Railroad Retirement benefits or Department of Veterans Affairs beneficiaries and did not file a return or use the non-filer tool, then:

  • Get My Payment will display your Payment Status and details once it has been scheduled for delivery. Until then, you will receive a “Payment Status Not Available” message.
  • You will not be able to use Get My Payment to provide your bank account information. The IRS will use the information from SSA or VA to generate your payment.
  • You will receive your payment as a direct deposit or by mail, just as you would normally receive your benefits. For example, if your benefits are currently deposited to a Direct Express card (a debit card used to receive federal benefits), your EIP will also be deposited to that card. If your benefits are currently deposited to your bank account, your EIP will also be deposited to that account.

If a Direct Express account holder used the non-filer tool to add a spouse or qualifying child, the account holder cannot receive the EIP payment on the Direct Express card. The account holder must select a bank account for direct deposit or leave bank information blank and receive the EIP by mail.

If you did not file a return, did not use the non-filer tool, or are not a recipient of SSA, SSI, RRB or VA benefits, then the IRS may not have enough information on file for you to send you an EIP. In that case, Get My Payment will display a “Payment Status Not Available” message.

I filed jointly with my spouse. Does it matter whose information I use for Get My Payment?

Either spouse can use Get My Payment by providing their own information for the security questions used to verify their identity. Once verified, the same payment status will be shown for both spouses. If you receive “Need More Information” and proceed to enter your direct deposit information, you should enter the Adjusted Gross Income (AGI) and Refund Amount or Amount You Owed exactly as it appears on your joint tax return.

The AGI can be found on Line 8b on your 2019 Form 1040 or 1040-SR, or Line 7 on your 2018 Form 1040.

The refund amount can be found on Line 21a on your 2019 Form 1040 or 1040-SR, or line 20a on your 2018 Form 1040.

The amount you owed can be found on Line 23 on your 2019 Form 1040 or 1040-SR, or Line 22 on your 2018 Form 1040.

Your EIP can only be directed to one bank account if you filed jointly.

I requested a direct deposit of my economic impact payment. Why are you mailing it to me?

There are several reasons why your payment may have been sent by mail, including:

  • If the payment was already in process before the bank information was entered, or
  • If the bank rejects the deposit because the bank information is invalid or the bank account has been closed.

The IRS will mail your payment to the address IRS has on file for you. Get My Payment will be updated to reflect the date your payment will be mailed. Typically, it will take up to 14 days to receive the payment, standard mailing time.

The IRS notes that it is not possible to change your bank information online once your payment has been processed. Don’t contact the IRS as phone assistors won’t be able to change your bank information either.

My bank account information has changed since I filed. Can I update it using the Get My Payment tool?

No. To help protect against potential fraud, the tool does not allow people to change direct deposit information already on file with the IRS.

If the IRS issues a direct deposit and the bank information is invalid or the bank account has been closed, the bank will reject the deposit. The IRS will then mail your EIP as soon as possible to the address it has on file for you, and will update Get My Payment to reflect the date your payment will be mailed.

The Get My Payment website indicates my EIP went to my bank, but I’ve learned it was sent to them in error and has been returned to the IRS for reprocessing. How can I see the status of this payment and where it will be sent?

Once reprocessed, these payments will be automatically mailed to the most current address on file. This could be the address identified on a 2019 or 2018 tax return, or the address on file with the U.S Postal Service. Get My Payment tool will update accordingly. However, until the IRS processes the returned payment, there may be a short period where Get My Payment may still indicate the original payment date and direct deposit status.

In mid-April, some taxpayers may have seen an erroneous message when checking Get My Payment, which indicated the EIP was being deposited to the same taxpayer account a second time. The IRS corrected this reporting error as of Tuesday, April 21 to reflect that the taxpayer’s payment was actually mailed and not rerouted.

View all the FAQs here.

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