Didn’t Receive Your Stimulus Check Yet? IRS Releases New FAQs to Address Issues

The IRS recently added new FAQs about the “Get My Payment” online tool which provides information on a taxpayer’s stimulus check. The FAQs address problems that might arise after the IRS has issued an economic impact payment (EIP).

My payment was mailed weeks ago, but the Post Office was unable to deliver it. What should I do?

stimulus checkIf you have not received your payment within 14 days of the payment date, check the Get My Payment tool periodically. If the IRS receives your payment back because the Post Office was unable to deliver it, the IRS will update your payment status on the Get My Payment tool to “Need More Information,” at which point you will be able to enter your bank account information.

If you don’t provide your bank account information, then the IRS will hold your EIP until it receives your updated address. To update your address, go to the IRS’s webpage “Address changes.”

My address has changed or is incorrect. What can I do to change or correct it to receive my EIP?

The Get My Payment tool will not allow you to change your address. If you need to change your address, go to the IRS’s webpage “Address changes.”

If the IRS receives your payment back because the Post Office was unable to deliver it, the IRS will update your payment status to “Need More Information,” at which point you will be able to enter your bank account information.

If you don’t provide your bank account information, the IRS will hold your EIP until it receives your updated address.

Get My Payment shows that my EIP was issued but I never received it. How do I get a new one?

If Get My Payment shows your EIP was issued but you have not received it and it has been more than five days since the scheduled deposit date (or more than four weeks since it was mailed by check; six weeks if you have a forwarding address on file with the local post office; nine weeks if you have a foreign address), you should initiate a trace on your EIP by calling the IRS at 800-919-9835 or you may submit Form 3911 (Taxpayer Statement Regarding Refund). If you call, please be advised that you may experience long wait times or recorded assistance due to limited staffing. If you submit the form and you are Married Filing Joint, both spouses must sign the form.

You must have been issued Notice 1444, Your Economic Impact Payment, or received a payment date from Get My Payment to perform a trace.

The IRS notes that if the EIP payment was made via direct deposit, check with your bank before initiating a trace to verify they did not receive the deposit. Do not request an EIP trace if you are trying to determine eligibility for the EIP or the amount of EIP you should have received.

Your claim for a missing EIP made by check is processed one of two ways:

If the check wasn’t cashed, you’ll receive a replacement check once the original check is canceled. (If you find the original check and receive a replacement, you must return the original as soon as possible.)

If the refund check was cashed, the Bureau of the Fiscal Service (BFS) will provide you with a claim package that includes a copy of the cashed check. Follow the instructions for completing the claim package. BFS will review your claim and the signature on the canceled check before determining whether they can issue you a replacement check.

I never received my EIP after it was issued or I received it and it was lost, stolen, or destroyed. Can I initiate a trace on my EIP using Get My Payment?

No. Get My Payment cannot be used to initiate a trace on your EIP.

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